As a business owner, you need to have every business advantage you can get your hands on. An easy way to gain an upper hand over competitors of any size is by using a virtual SOHO PBX solution. Such a service can make a company come across larger than it actually is by using certain very cool components.
As a beginning, an online telephone system makes use of an auto attendant, or virtual receptionist, just like the largest businesses do. This feature automatically answers, and directs, received calls so they end up at the right employee or area, just like the big boys.
Rules for call answering allow you to define how inbound phone calls are routed, and are very flexible. You can route inbound calls to voicemail, any extension or totally different phone numbers based on a set of rules you define. These include the time of day, the day of the week, and even the location the call originated at.
You can also establish a call queue, which can put callers on hold until the next employee is ready to take the call. You can configure what is heard by the caller as they hold, including music, or a company message. By using a queue, you ensure that calls are handled as swiftly and efficiently as possible.
A feature rich voice mail system is included that allows incoming calls to be handled with professional greetings and messages that are left in individual mailboxes. You can then be notified when a new message is received, and it is even possible to receive the voicemail as an email attachment, allowing you to quickly take care of the call.
Many phone extensions give you the ability to efficiently route phone calls to the right employee. This helps with giving your business the facade of having various departments with many employees. You can add extensions as you need them, allowing for easy and affordable phone system expansion.
When using an Internet based telephone service, you get the choice of a local number, a toll free phone number, or both. Though using a toll free number will not cost you more to use, it will give your small business that large corporate feel.
The above are some of the features provided by a virtual PBX phone system service that will assist in the effort to make your small business seem like a larger outfit. Make use of an affordable, easy to use virtual telephone service and appreciate how its powerful features will help with the effort to improve your company’s bottom line.
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